EDI-Communication Skills & Interpersonal Interaction

This course focuses on understanding and improving the communication and interpersonal skills central to a supervisor's effective interactions with their subordinates, peers, and management.
A model of the communication process is presented and selected communication skills are explored. A personality profile instrument is introduced, and the concept of personality type and its applications in improving interpersonal effectiveness examined.

9:00am - 3:00pm

Location: Baltimore
Dates of Class: 10/14/2005 - 10/14/2005
Approval Number:
Approved Hours: 6
Price: 0.00

This course focuses on understanding and improving the communication and interpersonal skills central to a supervisor’s effective interactions with their subordinates, peers, and management. A model of the communication process is presented and selected communication skills will be explored. A personality profile instrument will be introduced, and the concept of personality type and its applications improving interpersonal effectiveness will be examined. Upon completion of the course, the student should be able to use active listening, questioning, and feedback to improve communications on the job, explain the concept of personality type, and use a personality type model to improve the quality of interpersonal interactions in the workplace.