EDI-Communication Skills & Interpersonal Interaction

This course focuses on understanding and improving the communication and interpersonal skills central to a supervisor's effective interactions with their subordinates, peers, and management.
A model of the communication process is presented and selected communication skills are explored. A personality profile instrument is introduced, and the concept of personality type and its applications in improving interpersonal effectiveness examined.

9:00am - 3:00pm

Location: Baltimore
Dates of Class: 04/23/2004 - 04/23/2004
Approval Number:
Approved Hours: 6
Price: 0.00

This course introduces participants to basic communication and interpersonal skills necessary to supervise and lead work-teams. Communication will examine both verbal and basic written skills, with an emphasis on active listening techniques. Personality types will be reviewed along with approaches to effectively interact with co-workers. Topics to be covered include: Benefits of team communication; written communications; verbal communication and active listening.